Testimonials

We love hearing from our amazing customers about the services and products they have received from us.
We also find it’s really useful for new customers who may not have used us before!
If you have a spare moment please do leave us a comment or suggestion below and share your thoughts...

Many thanks in advance from all of us at Flawless.


I had three diamonds that were my late mothers and I wanted them re-set into an engagement ring. All the staff at flawless became involved with the design - but Rob took on the responsibility and the final ring was exactly what I had wanted all along. From this my husband and I both had our wedding rings made at Flawless. Rob and Summer spent time (lots of time!) listening and discussing ideas we had. The end pieces of jewellery were stunning and perfect for us. We wouldn't hesitate in recommending Flawless for any jewellery work and will definitely be returning ourselves.
allison


I have used Flawless three times and always been delighted. The last item was an old three stone diamond ring. The setting was low and did not do the stones justice. I asked to keep the original look, white gold around the stones and a yellow gold band, plus lifting the setting . When flawless phoned and said " your beautiful ring is ready" I thought it must be good and it is. It's like a new ring, the stones are so bright and beautiful. Yvonne
Yvonne


I came to you with a very special diamond pendant, asking if you could design and make some drop earrings to match, both for my wedding day. I couldn’t have been happier and can’t thank you enough for the care you took to ensure they were exactly what I’d hoped for. With something so special it was easy to have total confidence and I’ve walked away with some beautiful jewellery that will last a lifetime. Thank you for making it so special.
Rebecca


I came to you for the first time with a really special diamond pendant, asking if you could design and make some drop earrings to match...both pieces for my wedding. I couldn’t have been happier and will now use you for all my jewellery ‘needs’. With something so important I’m able to trust you and have total confidence that I’m getting something special that will last a lifetime. Service is professional, friendly and I wouldn’t hesitate to recommend. Thank you for the care you took to ensure I got exactly I’d hoped for.
Rebecca Perrotton


My husband asked Flawless to make a ring from my beloved Grandmother's wedding ring for my 50th Birthday. He worked with Rob and the ladies to design a beautiful Kiss ring with 18 diamonds. The ring is absolutely beautiful and means the world to me. I am constantly looking down at it. My Husband said that Flawless were great in listening to his ideas and making changes as they went. He said he would absolutely recommend them to anyone.
Alison Pearce


My Mum asked Rob to make a pendant with my initial as a present. Rob looked at the fonts I liked and discussed how best to make it hang properly. I’m so delighted with what he made.
Lizzie


Very pleased with the service at Flawless. I'd been meaning for years to have a very old, traditional, engagement ring made into 2 stacked diamond rings which I could wear but then pass on to my two daughters. I'm delighted with the rings as they look beautiful together, but also individually. They look wonderful, very modern and the whole process could not have been easier.
Maire Williams


Dear Rob, and the team at Flawless,

We’re just back from our wedding / honeymoon and I wanted to drop you a line to say how much I am loving wearing the rings you made.

The positive testimonials on your website were the reason I came to see you, looking for advice and ideas on remodelling some inherited rings, so I thought it was important to add my own words of thanks!

The whole experience was great, from our first meeting when you explained about the stones we had and suggested various ideas. There was no pressure at all, and you helped me decide what would work, and understood perfectly what I wanted. I’m totally thrilled with both rings, which are modern, simple and stylish.

I’ll be very happy to recommend your expert services to friends.
Sandra McKay


I can't thank you enough for making my wedding ring perfect - I was wary about letting it go as it means so much to me, but knew it just wouldn't last as it was. I'm so delighted that you managed to mimic the original ring so closely and use all of my (very sentimental) diamonds, but you also knew that it needed to be set slightly differently to last forever! It now feels solid and sparkles beautifully, and is a much much improved version of the ring we originally chose, whilst still retaining everything that was so special about it. I can't believe how much better it looks, and I can't stop looking at it! Thank you for doing such an amazing job, I would recommend you to anyone in a heartbeat.
Cerys


The name Flawless is the absolutely perfect name for the expertise, craftsmanship and quality which is on offer at Flawless. They have re-made my broken engagement ring giving it a better setting than its original and Rob noticed some diamonds loose in another ring I was wearing at the time and secured them.

Also their team designed and remodelled a clipped ring giving it a new lease of life. A finished picture of how it would look was sent to me beforehand for discussion. I would certainly recommend Flawless as the perfect choice whether it's just to enlarge a ring, repair, remodel or a new design made. I can't thank them enough for transforming my rings.
Vivienne


Words cannot express what Flawless has done for me. I lost my mum in July last year and inherited her wedding and engagement rings plus others handed down to her in the family. Rob very skilfully redesigned the rings into a necklace for me to remind me of my parents. He also redesigned my engagement ring and wedding ring including gold from my mums ring. I will have my parents with me forever. Thanks Rob for keeping my memories alive.
Pip


I have always wanted to give my wife the engagement ring I wish that I could have afforded when we were young. Flawless took the original solitaire ring, mounted the diamond into a gold signet ring and incorporated the gold into a new solitaire ring, adding a half carat diamond set in the Aurora mounting. Both rings are fabulous, Rob is an incredibly skilful jeweller and Shannon and Kaylie were patient and knowledgeable in guiding us through the design process. The whole experience has been wonderful and we recommend Flawless to anybody looking for something special.
Mel


Flawless Jewellery made a fabulous job of remodelling my trilogy ring. We gave them a picture of the design we wanted and the ring they created matched it perfectly. We can't thank the team at Flawless enough and highly recommend them.
Karen Brown


I cannot find the words to express my admiration for the skill and craftsmanship of Rob. When we got married 50 years ago, I chose a wide ring made of links of three types of gold. The three colours of gold formed a pattern around the ring. Several years ago I had the ring made smaller and lost the pattern on the major part of ring. Recently one link broke on my ring and I took it to Rob to repair. The result exceeded all my expectations. The ring is now perfect, the pattern has been restored and it is as beautiful as it was when new!

Thank you Rob, it is a work of art!
Carole, Petts Wood


Couldn't have asked for a more helpful and professional Service. Choosing an engagement ring is a massively daunting experience for any man....but from the minute I walked into Flawless I knew I was in good hands! All the staff are extremely knowledgeable and enthusiastic, they are willing to offer advice but make sure you make the decisions. The ring itself was out of this world and I couldn't have been happier with it (neither could my now fiancé). A special thanks to Kaylie for everything! I will definitely be back for the wedding bands.....and eventually an eternity ring.
Ross Shields


I was recommended Flawless to remodel a 5 diamond ring my fiancé had inherited and we were not disappointed.

Rob and his team were fantstic and gave great suggestions and advice to guide us through giving the diamonds a new life in a new setting. They took time to talk to us and explain the processes. The design pictures were very helpful.

The final result is absolutely beautiful and I couldn't be more pleased! I feel very lucky to be able to keep the family diamonds and give them a new life.

Thank you so much!
Libby


Hello Flawless team,

I thought you would want to know that your beautifully made ring was accepted by my now fiancé. She loved the ring and even more importantly it fit. Thank you again for making the most special and individual ring. We are very grateful.

Already thinking about designs for the wedding rings.
Joe


I just want to say I love my new rings, my sapphire and diamond ring is beautiful and I love to wear it. My single diamond is what I would have chosen for my engagement ring if we had had the money at the time. Both rings included stones from both our mum's rings which makes them all the more special. Shannon and Rob were rest and helped us make something special even though we didn't really know how to go about it. Lastly Geoff decided to have 3 sapphires added to his wedding ring, the stones were from his mum's ring. He absolutely loves it!! So do I. Thank you all so muc and would thoroughly recommend you to anyone with just a small idea which will become a 'gem' with your help. Thanks again!!
Pam Ashcombe


We had our wedding rings made in October & they are both absolutely gorgeous! Mine was remodelled using diamonds from my late Mother in Laws' Engagement ring. It looks amazing!
Sarah Phillips


What an excellent service from start to finish, I had no idea I could love a ring so much? Rob has worked his magic bringing my old ring back to life with an added sparkle. Will definitely recommend flawless to all my family and friends!
Victoria Clancey


Thank you for helping me design beautiful necklaces for my daughter's 18th birthday. You are real experts at what you do and made this a wonderful customer experience. She loves the necklace. Many many thanks.
Fiona


I came across Flawless when I was searching for a local jeweller to make a ring I had in mind out of old, no longer loved bits I had. They were absolutely amazing, they listened and gave me ideas I wouldn't have thought of myself. The result was a fabulous stack ring which I completely love. It's different, eye catching and sparkles lovely. I would totally recommend Rob and his team they were fantastic from start to finish. Thank you once again.
Justine Nugent


I would definitely recommend Flawless (and hope to be back in the future!). They really listened, made good suggestions and the finished product (ruby necklace and earrings) is beautiful
Roz


Thank you to all at flawless for helping me mark my daughters 21st with a beautiful diamond necklace. You helped me with the design and met the very short deadline i gave over the Christmas period. I was thrilled and so was she :-)
Su parsons


I had a 3 stone diamond ring completely reset in a modern design in white gold. It is absolutely beautiful and looks like a new ring. I was so please with the service and advise I received at Flawless and would wholly recommend them.
Gillian Reidy


Highly recommend FLAWLESS a wonderful Jewellers! A lovely experience from start to finish in designing our Engagement ring, choosing the diamond, agreeing on the band and requesting a unique 5 claw setting meaning something to us both making it extra special - thank you Rob for creating what we wished for and Shannon for your guidance and assistance, keeping us informed of progress and your follow up after care. 10/10 Flawless
Laura & James


Love my earrings and absolutely LOVE my new ring created and designed by Rob at Flawless. Brilliant service and can't wait for my next piece...one day hopefully. cannot wait to see my ring. Will definitely be coming back to Flawless xx
Carly


I had my Mum's wedding ring remodelled at Flawless. Rob and Kaylie took time to discuss the design with me and I was absolutely delighted with the result, not to mention that Rob pulled out all of the stops so that it was ready for me to collect the day before Mothering Sunday. I have had so many compliments on the ring and I now have something very precious that I can wear. Thank you
Jane Ashby


Thank you so much for my stunning ring, you have an incredible team. After much patience and design ideas back and forth you've created something that I absolutely love. Highly recommend this jewellers very professional and the loveliest people.
Ellie


Rob was recommended to me by a friend and I'm so glad. After 30 years my wedding ring and diamond ring were no longer wearable and needed remodelling. Rob understood me perfectly and came up with a design of two matching gold rings with my diamonds set into one. I collected them last week and was overwhelmed by what he'd done. Somehow my diamonds look twice as big! Thanks Rob for your idea, talent and lovely service.
Bernadette Briant


I can't thank you enough for making my wedding ring perfect - I was wary about letting it go as it means so much to me, but knew it just wouldn't last as it was. I'm so delighted that you managed to mimic the original ring so closely and use all of my (very sentimental) diamonds, but you also knew that it needed to be set slightly differently to last forever! It now feels solid and sparkles beautifully, and is a much much improved version of the ring we originally chose, whilst still retaining everything that was so special about it. I can't believe how much better it looks, and I can't stop looking at it! Thank you for doing such an amazing job, I would recommend you to anyone in a heartbeat.
Cerys